Flight Inform

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Passenger EngagementDigital Passenger Communication

Real-time flight information, right in your passengers' WhatsApp

Give your passengers real-time flight information on the messaging channels they already use. No mobile app to install. Passenger Engagement connects to your existing flight data and reaches passengers over WhatsApp and Telegram.

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How it works

Passenger Engagement connects to your existing flight data over AIDX, JSON or XML and turns it into a passenger communication flow that runs on WhatsApp and Telegram.

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  1. Passengers sign up for flight notifications

    Passengers sign up for flight notifications on your airport website or from a QR code in the terminal. They find their flight by flight number, city or airline.

  2. They get real-time updates

    Delay, cancellation, check-in desk, gate, boarding and baggage-belt updates are delivered over WhatsApp or Telegram.

  3. They ask the assistant

    An AI-powered passenger assistant helps answer questions about flight status and airport services.

  4. They reach a live agent when needed

    Conversations can be handed over to a live agent when required. Passenger feedback and communication performance can be tracked from one platform.

WhatsApp chat from the Flight Inform business account showing real-time flight information for flight TK2283: departure, delay, check-in counter, gate and baggage claim.
The message your passenger receives

All of passenger communication on one platform

From sign-up and notifications to the AI-powered assistant, live-agent handover and reporting, passenger communication runs from a single place.

Sign-up and reach

  • Registration through your airport website
  • QR-code registration in the terminal and on printed material
  • Flight lookup by flight number, city or airline
  • Passengers can stop notifications whenever they choose

Passenger assistant

  • AI-powered passenger assistant
  • Multilingual communication
  • Answers about flights and airport services
  • Handover to a live agent when needed

Airport services

  • Terminal information, lounges and other airport services
  • Public transit, transfer, car rental and parking options
  • City and area information
  • Announcements for airport services and campaigns

Management and measurement

  • Bulk passenger messaging
  • Surveys and passenger feedback
  • Communication and engagement reporting
  • Content and message management from an admin panel

Bulk messaging and template messages run within the policies and template-approval processes of the messaging channel in use. Live-agent handover is available from the Silver package upward.

Built for the airport, not just the passenger

Passenger Engagement runs on the messaging channels passengers already use, and integrates with your airport's existing systems.

No mobile app to build or maintain

Your passengers already have WhatsApp and Telegram. You reach them on the messaging channels they use every day, with no app to build, publish to the stores and keep up to date.

Works with your existing flight data

Passenger Engagement connects to your existing flight data over AIDX, JSON or XML. It works with what you already run: no rip-and-replace, no new system of record.

Manage passenger communication from one platform

Automated notifications, the AI-powered assistant, live-agent support, bulk messaging, surveys and communication reporting sit in one platform.

Live right now at three airports

Passenger Engagement is in use at Dalaman, İstanbul Sabiha Gökçen and Çukurova. Channel scope is configured to each airport's preference.

Commerce

A new communication channel for non-aeronautical revenue

The channel passengers trust for flight information can carry relevant, well-timed services too. Communication is consent-based, and message frequency and content scope are managed to protect the passenger experience.

How it can be structured

Airport services and commercial offers can be structured through booking referral, campaign announcements or revenue-share models. Passenger communication runs under explicit consent, channel policies and an agreed data-processing model; retention and access rules are set according to the deployment model you choose.

Passenger value first; revenue is the result.

Choose the package that fits

Three packages, from a rule-based messaging channel to an AI-powered passenger assistant running on your own infrastructure.